Privacy Policy

At Alka Yuna Water, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or purchase our bottled water products.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect the following categories of information when you browse our website, place an order, or contact us.

Personal Information

When you make a purchase or contact our team, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Other information you voluntarily provide when contacting customer support

Payment Information

Payments are processed through the payment methods available at checkout. Depending on the payment provider, payment information may be collected and processed securely by that provider. We do not intend to store complete payment card details on our own systems unless expressly disclosed and handled in accordance with applicable requirements.

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, access times, and general website usage data.

2. How We Use Your Information

Alka Yuna Water may use the information collected for the following purposes:

  • To process, confirm, fulfill, and deliver your orders.

  • To communicate order confirmations, shipping updates, and customer service responses.

  • To manage returns, refunds, and exchanges.

  • To respond to questions, complaints, and other requests.

  • To maintain website functionality and improve the shopping experience.

  • To detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activities.

  • To comply with applicable laws and legal obligations.

  • To send promotional communications where permitted by law and, where required, with your consent.

You may opt out of marketing emails by following the unsubscribe instructions in the message or contacting us directly. Transactional messages related to your purchases may still be sent when necessary.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve performance.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy practices.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

4. How We Share Information

We do not sell your personal information for money. We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processors: To authorize and complete transactions.

  • Shipping and delivery providers: To deliver orders to the correct address.

  • Website hosting and technology providers: To maintain our website and related services.

  • Analytics and advertising providers: To understand website performance and support marketing activities, subject to applicable consent and privacy requirements.

  • Professional advisers and authorities: Where disclosure is necessary to comply with legal obligations, protect our rights, or address fraud and security concerns.

Third-party providers may process information under their own privacy policies and applicable contractual obligations.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We encourage customers to use secure devices and protect their account credentials where applicable.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax compliance, dispute resolution, fraud prevention, and other legal obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications or data uses where applicable.

  • Request a copy of certain information in a portable format, where legally available.

  • Submit a privacy complaint to the relevant authority.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing a request.

8. Children's Privacy

Our website is intended for a general audience and is not knowingly designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms. We do not control the privacy practices of those third parties and encourage you to review their privacy policies before providing personal information.

10. Third-Party Services and Advertising

We may use third-party services to process payments, support deliveries, measure website performance, or provide advertising. These providers may collect or receive information as needed to perform their services.

Where applicable, our use of analytics, advertising, and similar technologies will follow relevant privacy and consent requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.

Alka Yuna Water

Business Address:
301 Clemwood Pkwy # F
Hampton, Virginia 23669
United States

Email: support@alkayunawater.com

Phone: +1 949-446-8511

We value your privacy and are committed to handling your personal information responsibly.