Return & Refund Policy
At Alka Yuna Water, customer satisfaction is important to us. We want you to have a positive shopping experience when purchasing our bottled water products. This policy explains the conditions for returns, refunds, and exchanges.
1. Return Period
Customers may request a return within 14 days of receiving their order. To be eligible, the return request must meet the conditions outlined in this policy.
Due to the nature of bottled water and applicable health and safety considerations, opened, used, or unsealed water bottles are generally not eligible for return unless they arrive damaged, defective, contaminated, or incorrect.
Products must be unused, unopened, and in their original packaging, with any original seals intact, to qualify for a return where applicable.
2. Eligible Returns
Returns may be considered in the following circumstances:
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You received an incorrect product.
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Your order arrived damaged or defective.
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The product packaging was damaged during delivery.
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Your return request otherwise meets the eligibility requirements outlined in this policy.
Please contact us before sending any product back. Unauthorized returns may not be accepted.
3. How to Request a Return
To initiate a return, contact our customer support team within 14 days of receiving your order.
Please provide the following information:
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Your order number.
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The name of the product you wish to return.
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The reason for your return.
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Photographs of any damage, defects, or incorrect items, if applicable.
Our team will review your request and provide instructions regarding the next steps, including the return address when a physical return is necessary.
4. Exchanges
Alka Yuna Water accepts exchanges for eligible products within 14 days of delivery.
Exchanges may be approved for incorrect, damaged, or defective items, or other qualifying circumstances. Due to health and safety considerations, opened or unsealed bottled water products are generally not eligible for exchange unless the issue relates to damage, defects, contamination, or an incorrect shipment.
Please contact us before returning an item for exchange. Exchanges are subject to product availability and approval.
5. Refund Policy
Refunds may be issued for eligible returns, including qualifying damaged, defective, or incorrect orders.
Once your return is approved and any required inspection is completed, the refund will be processed to your original payment method, where possible.
Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.
6. Refund Processing Time
Approved refunds are processed within 7 business days after the return has been approved and any required inspection has been completed.
Please note that the time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
7. Return Shipping Costs
Customers may be responsible for return shipping costs for eligible returns that are not caused by an error on our part.
If you receive a damaged, defective, or incorrect item, please contact us before shipping it back so we can review the issue and explain the available return or exchange arrangements.
8. Non-Returnable Items
For health and safety reasons, opened, used, or unsealed bottled water products are generally non-returnable and non-exchangeable, except where required by applicable law or where the product is damaged, defective, contaminated, or incorrectly supplied.
Items that do not meet the return eligibility requirements may be refused.
9. Cancellations
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel it before it is processed or dispatched. Orders that have already been shipped may not be eligible for cancellation and may instead be subject to this return policy.
10. Contact Information
For return, refund, or exchange inquiries, please contact us using the details below.
Alka Yuna Water
Address:
301 Clemwood Pkwy # F
Hampton, Virginia 23669
United States
Email: support@alkayunawater.com
Phone: +1 949-446-8511
We appreciate your trust in Alka Yuna Water and will do our best to address your concerns fairly and promptly.