Terms & Conditions
Welcome to Alka Yuna Water. These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our services.
1. General Information
Alka Yuna Water operates this website to provide customers with information about and access to our bottled water products.
Throughout these terms, the words “we,” “us,” and “our” refer to Alka Yuna Water. The words “you” and “your” refer to any visitor, customer, or person using our website.
If you do not agree with these terms, please discontinue using our website.
2. Eligibility and Website Use
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree to use our website only for lawful purposes and not to engage in activities that could damage, disrupt, or interfere with the website, its services, or other users.
You must not attempt to gain unauthorized access to our website, introduce malicious software, or misuse our content or services.
3. Product Information
Alka Yuna Water makes reasonable efforts to display accurate product descriptions, images, prices, and other relevant details.
However, product images may vary slightly from the actual appearance of an item due to lighting, photography, or display settings. Packaging and presentation may also change where appropriate.
We encourage customers to review product descriptions and available information carefully before placing an order. If you have questions about a product, please contact our customer support team before purchasing.
4. Pricing and Product Availability
All product prices and applicable charges will be displayed on our website or at checkout before you complete your purchase.
Prices, product availability, and promotional offers may change without prior notice. Any change will not affect an order that we have already accepted, except where correction or adjustment is legally permitted or necessary due to an obvious pricing error.
We reserve the right to limit quantities, discontinue products, or correct inaccurate product listings where appropriate.
5. Orders and Acceptance
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted for fulfillment.
We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, inventory shortages, payment authorization issues, or inaccurate order information.
If we cancel an order after payment has been collected, we will arrange an appropriate refund for the amount paid for the canceled order.
6. Payment Terms
Customers must provide accurate billing information and use a valid payment method accepted at checkout.
Payments are subject to authorization by the applicable payment provider. We are not responsible for delays or declined transactions caused by banks, card issuers, or third-party payment services.
Any applicable taxes and shipping charges will be displayed at checkout before the order is completed.
7. Shipping and Delivery
Orders are generally processed within 1–2 business days, with an estimated transit time of 1–2 business days after dispatch.
Our standard shipping rates are:
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Orders of $50 or more: Free standard shipping.
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Orders below $50: A flat shipping fee of $2.50 per order.
Estimated total delivery time is approximately 2–4 business days, although actual delivery may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
Customers are responsible for providing complete and accurate shipping addresses. Please refer to our Shipping Policy for additional details.
8. Returns, Refunds, and Exchanges
Eligible products may be returned or exchanged within 14 days of delivery, subject to the requirements of our Return, Refund, and Exchange Policy.
Due to health and safety considerations, opened or unsealed bottled water products are generally not eligible for return or exchange, except where applicable law requires otherwise or where products are damaged, defective, contaminated, or incorrectly supplied.
Approved refunds are generally processed within 7 business days after approval and completion of any required inspection. The time required for funds to appear in your account may depend on your payment provider.
Please review our separate Return, Refund, and Exchange Policy before making a purchase.
9. Customer Responsibilities
You agree to provide accurate information when placing an order and to use our website responsibly.
You are responsible for checking your order details, contact information, and delivery address before completing checkout. You must not use our website to submit fraudulent orders or engage in unlawful conduct.
10. Intellectual Property
Unless otherwise stated, the content on our website, including text, graphics, logos, photographs, product descriptions, and design elements, is owned by or used with permission by Alka Yuna Water or the relevant rights holders.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior authorization, except where permitted by applicable law.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use external services, including payment processors and shipping providers.
We do not control all third-party services or websites and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and conditions.
12. Website Availability
We aim to keep our website available and functioning properly. However, access may occasionally be interrupted because of maintenance, technical problems, security concerns, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any part of the website when reasonably necessary.
13. Limitation of Liability
To the extent permitted by applicable law, Alka Yuna Water will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the inability to access it.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including any mandatory consumer rights.
14. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material violation of these terms.
This provision does not limit any rights or remedies available to consumers under applicable law.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review our Privacy Policy to understand our data-handling practices.
16. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes in our business, website, or legal obligations.
Updated terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after updated terms are published constitutes acceptance where permitted by applicable law.
17. Governing Law
These Terms of Service are subject to applicable laws and regulations. Any disputes will be handled in accordance with the laws and jurisdiction that legally apply to the transaction and the parties involved.
Nothing in these terms is intended to deprive consumers of mandatory protections available under applicable law.
18. Contact Information
If you have questions about these Terms of Service, our products, or an order, please contact us using the information below.
Alka Yuna Water
Business Address:
301 Clemwood Pkwy # F
Hampton, Virginia 23669
United States
Email: support@alkayunawater.com
Phone: +1 949-446-8511
Thank you for choosing Alka Yuna Water. We appreciate your business and look forward to serving you.