Privacy policy

At Bina Shoe, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website or place an order.

1. Information We Collect

When you use our website, place an order, contact us, or interact with our services, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Payment-related information required to process your order
Communication and customer service information
Technical information relating to your use of our website

We only request information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery of your purchases
Process payments
Provide customer support
Respond to enquiries and requests
Manage returns, refunds, and exchanges
Send important information relating to your orders
Improve our website, products, and customer experience
Detect and help prevent fraud or unauthorised activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Bina Shoe does not need to store your complete payment card details when payment processing is handled securely by the relevant payment provider.

Payment providers may process your information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve your browsing experience.

You may be able to control or manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers where required to operate our business.

These may include:

Payment service providers
Delivery and courier companies
Website and hosting providers
Technology and analytics providers
Customer support service providers
Professional or legal advisers where necessary

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, and meeting legal or regulatory obligations.

8. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

You may also have the right to object to or restrict certain types of processing.

If you would like to make a privacy-related request, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation.