Refund policy

At Bina Shoe, we want our customers to have a straightforward and convenient shopping experience. If you are not completely satisfied with your purchase because of a defect, quality issue, or other eligible reason, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Money-Back Guarantee

We offer a 30-day return window for eligible purchases made through our website.

To qualify for a refund, the item must be returned within 30 days of delivery and must be in its original condition.

Please note that returns due to a simple change of mind may not be accepted unless the item meets our return requirements and applicable consumer rights.

For size-related issues, customers may contact us to request a size exchange, subject to product availability.

Online Returns and Exchanges

Exchanges

If you have received the wrong size or require an alternative size, please contact us as soon as possible.

Size exchanges are subject to availability. The item must be returned:

Unworn and unused
In its original condition
With original tags attached, where applicable
In the original packaging
Free from marks, stains, damage, or signs of use

If the requested replacement size is unavailable, we may provide another appropriate resolution, including a refund where applicable.

Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer rights, return shipping costs are the responsibility of the customer.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost or damaged while being shipped back to us.

Refunds

To request a refund, please contact us at:

Email: info@binashoe.co.uk
Phone: +44 161 345 2761

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds will normally be processed within 6–7 business days after the returned item has been received and successfully inspected.

After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.

Cash refunds are not available.

Items Not Eligible for Return

We may not accept returns for products that:

Have been worn or used
Have been washed, altered, or modified
Show signs of outdoor use or damage
Are returned without their original packaging where the packaging is required for the product
Are missing applicable tags or accessories
Are returned after the 30-day return period

For footwear, we recommend trying the shoes indoors on a clean and clean surface before wearing them outside.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or you receive an incorrect item, please contact us as soon as possible.

Please include your order number and, where possible, photographs showing the issue. This will help us assess the problem and provide the appropriate solution.

Where an item is confirmed to be faulty, damaged, or incorrectly supplied, we will work with you to provide an appropriate remedy in accordance with applicable consumer rights.

Completing Your Return Request

When contacting us about a return, please provide:

Your order number
Name used when placing the order
Reason for the return
Details of the item you wish to return
Photographs, where relevant

If your return is approved, we will provide the necessary return instructions.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to cancel an order before it has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the standard return procedure after delivery.

Important Return Conditions

Returns must be requested within 30 days of delivery.
Returned products must be unworn, unused, and in their original condition.
Original tags, packaging, and accessories should be included where applicable.
Return shipping costs are the customer's responsibility unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer rights.
Refunds are processed within 6–7 business days after the returned item has been received and inspected.
Refunds are made to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Your statutory consumer rights are not affected by this policy.